Student Services


Supporting you at UCA

You're never alone at UCA - whether it's help settling in, assistance with your studies, counselling or even advice on your finances, our student services department is here to support you.

This page outlines the main ways in which we can help you. You'll also find links to our more specialist support services, which may apply to you, details on events we have coming up and all our contact details so you can reach out easily if you need to get in touch.

Our services

Our services

There are a number of ways student services can help you during your time at UCA, either to assist you with your studies or with life challenges.

UCA offers all currently registered students free confidential counselling across the campuses in Surrey and Kent, with fully trained staff.

At UCA, we want everyone in our community to feel respected, included and supported.

That’s why we have Report+Support, an online platform for students, staff and visitors to report discrimination, misconduct, harassment, or assault against themselves or others. You can tell us what happened, or submit an anonymous or attributed report, and access a range of support services and resources. We’ll deal with all reports, no matter how small, sensitively, honestly, and professionally.  

If you are on the autistic spectrum or suffer from anxiety, we can pair you with a current student - known as a Campus Buddy - for the first term of your first year to help you settle in.

Need specific support with learning on your course? We can pair you up with someone who can support you, through our PAL scheme.

If you're in need of some more general learning support that's not course-specific, you might want to consider our Peer Mentoring programme.

UCA has Learning Development Tutors to assist you with your studies - from time management and presenting skills to improving your writing and critical thinking skills - and Liaison Librarians, who are on hand to help you get the best from your library.

We have a team of specialist advisers who can help you with a range of personal and financial issues. All discussions are confidential and could include helping you with budgeting or sorting your student finance, or helping you with employment issues.

UCA has a number of tools to help you with your well-being. As well as our Student Services staff located in our libraries who you can always speak to, there's our MyWellbeing app for smartphones, available in your app store:

There is also a confidential place to discuss your problems on TogetherAll.

Katie Karcheski, BA (Hons) Fine Art, UCA Farnham.
Katie Karcheski, BA (Hons) Fine Art, UCA Farnham.

Don’t be afraid to ask for help — the support is there for you to get the most from your studies. It might be the very specific kind that I got, or more general, like the guidance you can get from Student Services, which is amazing.


UCA Canterbury

Telephone: +44 (0)1227 817 314

UCA Epsom

Telephone: +44 (0)1372 202 461

UCA Farnham

Telephone: +44 (0)1252 892 709

UCA Rochester

Telephone: +44 (0)1634 888 734