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How to pay

How
to pay

Payments can be made by a number of different online options which are shown below. All methods are easy to use, safe and secure. If you are having difficulty making card payments or wish to contact us with payment queries, please use links below.

We have partnered with Convera so you can make bank transfers in your home currency.

We have also partnered with Flywire to offer International card payments in your home currency. 

Payment methods

Students can review outstanding invoices and make payments by credit or debit card in their home currency. Successful payments will be posted to the students account overnight. Tuition fee invoices can take up to 24 hours after enrolment to appear online. If you have no outstanding invoices but would like to make an advance payment please select the 'Parents, Third parties or Advance payment' link below. 

Go to student invoice payments 

Parents or third parties can make payments for invoiced items for students (such as Tuition fees or Accommodation charges) by credit or debit card in their home currency. Students can also use this link to make advance payments for the upcoming year. 

Print credits cannot be topped up on this page.

Successful payments will be posted to the students account overnight. You need to know the students ID number, date of birth and the amount you wish to pay.  Outstanding invoices are not shown due to Data Protection. 

Parents, Third parties or Advance payments

 

International and home students can pay their fees bt bank transfer using UCA’s payments platform powered by our partner Convera. This allows you, your parents or sponsors to pay GBP tuition fees or accommodation in the currency of your choice and provides you with a simple and secure way to initiate a payment. Whilst this is primarily intended for international students, home students can also pay their tuition fees or accommodation charges here if they know the amounts to pay.

Payment is available to be processed in 40 different currencies through the platform. The process is quick and easy; all you need to do is select the country you are paying from and how much you wish to pay. You will then be supplied with an instant quote for the amount in your local currency for each payment method listed. This quote is guaranteed for 72 hours during which time you should make your payment online, through your bank or in person depending on which option you choose.

Benefits for you include: NO transaction charges from the University for the Creative Arts or Convera, pay fees by bank transfer or online payment options, convenient payment methods including Alipay, Tenpay, UnionPay, Trustly, Sofort and more, favourable exchange rates compared to most banks, online payment tracking available, peace of mind that your full payment is received by the University for the Creative Arts, multi-language platform (French, Mandarin, Cantonese, Korean, Indonesian, English, Spanish, Hindi, Japanese and Arabic), mobile friendly interface for a seamless payment experience and customer support service to help you in every step.

Please note we do not accept direct bank to bank transfers. Payment made by direct transfer may not reach your account with us. 

Pay by bank transfer

Bank Transfer Logos 

Please note that payments originating from the following areas cannot be made through Convera's GlobalPay for Students:

  • North Korea
  • Iran
  • Cuba
  • Venezuela
  • Crimea region (Ukraine, Russia)
  • Specially Designated Nationals (SDNs)

Please contact our Finance team on +44 (0) 01252 892188 to discuss alternative payment arrangements.

 

All international students are required to pay the deposit so that we can issue you with a Confirmation or Acceptance of Study (CAS). The amount to be paid varies depending on your country of residence:

  • International students from an EU country, must pay a £1,000 deposit
  • International students from a country included in paragraph ST 22.1.(a)&(b) the Immigration Rules for the Student Route, you must pay a £2,500 deposit
  • International students from a country not included in paragraph ST 22.1.(a)&(b) in the Immigration Rules for the Student Route, you must pay an £4,500 deposit.
  • International students from a country identified by the UKVI as priority for financial oversight, you must pay all first year fees.

We recommend you pay your deposit by bank transfer using our partner Convera, as you can pay in your local currency and won’t be charged transaction fees. Alternatively, you can pay online by credit or debit card using in your home currency. Please note we do not accept direct bank to bank transfer, therefore cannot supply our bank details to you.

Pay by bank transfer

Please note that payments originating from the following areas cannot be made through Convera's GlobalPay for Students:

  • North Korea
  • Iran
  • Cuba
  • Venezuela
  • Crimea region (Ukraine, Russia)
  • Specially Designated Nationals (SDNs)

Please contact our Finance team on +44 (0) 01252 892188 to discuss alternative payment arrangements.

Pay by debit or credit card

We have partnered with Flywire to offer International students card payments in their home currency. 

The University will not be able to issue a CAS before the deposit payment is received.

Go to our Online Store to pay for University organised field study trips, art packs, locker deposits, store materials, screen & digital printing or other items where you are directed to 'The Store' to pay.

Visit the online store

Before using any of the print and copy stations, you need to purchase sufficient print credit which is added to your electronic print credit account. Payments must be made online using your usual UCA login name and password. Once logged in you can see your existing balance and make a top up payment. Unused print credit is not refundable so please manage your account carefully, especially towards the end of your studies.

Buy print credits

If you have incurred charges through the library, you can pay these online by logging into the library catalogue and selecting My Account.

Go to the library catalogue

If you have an arrangement with us to pay by regular automated credit or debit card and wish to change the card to be used for collection, please follow the link below. You must enter the email address that was entered as the 'cardholder' - this therefore may be a parent's email address.

Go to Card Update Portal

From time to time a customer's payment card will be declined during the payment process. In most cases, there is no obvious reason for the card being used for payment to be declined.

However, the most common reasons for the card being declined include the following.

Incorrect Payment Details

90% of declined orders are due to a difference between the billing name and address entered and the name and address on file with your card provider.

Other details may be entered wrongly too – such as an incorrect security code, or incorrect password entered in the '3D Secure' process.

Insufficient funds or fraud protection

Lack of funds in the account or not enough credit available to cover the payment.

Expired card, cancelled card or blocked card due to fraud watch

Because the payment appears to be out of the ordinary, either due to the time of day, location of the payment or the type or size of payment; the payment may be declined to protect you from what appears to the card provider a fraudulent transaction.

The card holder should contact their bank to notify them of the pending payment and try again, or use a different payment card.

Daily purchase limit exceeded

To protect you from fraudulent charges, almost every credit or debit card has a limit on how much can be processed through a card in a single day. If you exceed this amount, the credit card company may block your account from any further activity and the card could come back declined.

The card holder should contact their bank to notify them of the pending payment and try again or use a different payment card.

3D Secure Details

The 3D secure phase of the transaction is controlled by the card holder’s bank. UCA has no visibility or control on this part of the process. Security questions raised at the 3D secure stage are again controlled by the card holder’s bank and not UCA.

The card holder should contact their card provider if they are having problems trying to make payment at this stage.

Network or internet Issue

A possible network failure, communication failure or timeout has occurred while processing the card payment.

It might help to clear the 'cache' in your browser history or to use a different web browser such as Chrome, Firefox, Internet Explorer or Safari. Make sure that window pop ups are not blocked in the browser.

 

All students are considered as self funded until we receive notification from a sponsor to say that they are paying, i.e. Student Loans Company. 

Where alternative payment arrangements have not been agreed, the due dates for payments are as follows:

  • Tuition fees - 75% due during the published enrolment period for the course, and the remaining 25% due by 31st January (or equivalent date for non September starters)
  • International students  - will either pay full fees before enrolment, in one instalment or two depending on their country of origin and the date of the offer letter. This will be notified at the time of offer. To qualify for a one instalment discount, full payment must be received by the published course enrolment date.
  • Payment is expected under these terms. We do not provide any extension to due dates or further instalments for tuition fess. Please refer to UCA's Regulations for further information

 We may charge a late payment administration charge for any payments that do not reach us by the required due date.

We will remind students of overdue payments by email to their UCA email address, should a student not clear their debt within a month of the first reminder being sent we may remove IT and Library access and eventually suspend a student for non payment.

Please refer to the tuition fee schedules and regulations for more information regarding due dates and late payment penalties.

Scam advice

Tuition fee payments should only be made using the instructions on UCA’s website. Do not pay any person offering to make a payment on your behalf or offering a discount. If the offer sounds too good to be true, it almost certainly is.

  • DO NOT SHARE YOUR PERSONAL UCA LOGIN CREDENTIALS OR UCA ACCESS WITH ANYONE.
  • Be wary of any person offering to make a tuition payment on your behalf or promising a discount on payment. They could be using stolen payment card details or falsifying payment receipts.

  • NEVER use individuals/ companies in your home country advertising tuition payment services, ALWAYS use the UCA website and payment methods.

  • Be aware of how (in person, by phone, via social media) and where you may be approached by scammers. When in doubt, contact  international.studies@ucreative.ac.uk  or finance teams finance.sl@uca.ac.uk  Do not be pressured by any proclaimed deadline, threats of retaliation or threats to revoke your student visa if a payment is not made.

  • Never share personal, banking or financial information with anyone who is not directly connected to UCA. They may be trying to get the information to commit fraud.

  • UCA is not responsible for any payments made outside of UCA payment channels.

  • If you have any questions or doubts, please contact finance.sl@uca.ac.uk BEFORE making any payments to anyone.

Payment terms & conditions

Payment of fees, accommodation, library fines and other invoiced items

You will already have been advised by the appropriate University authority of the sums payable for accommodation, tuition fees and/or library fines. All invoiced items which you are due to pay will be notified to you by means of a monthly statement. You can also choose to make a payment in advance of an invoice for example a deposit for tuition fees for International students

These online payment systems are provided by the University for the Creative Arts and its third party suppliers in order for you to make your payments efficiently.

Online Payments

Please read these terms carefully before using the online payment facility. Using the online payment facility on this website indicates that you accept these terms. If you do not accept these terms do not use this facility. All payments are subject to the following conditions:

1. Your payment will normally reach the University bank account to which you are making a payment, within 2 working days.

2. We cannot accept liability for a payment not reaching the correct University bank account due to you quoting an incorrect account number or incorrect personal details.

3. Neither can we accept liability if payment is refused or declined by the credit/debit card supplier for any reason.

4. If the card supplier declines payment, the University is under no obligation to bring this fact to your attention. You should check with your bank/credit/debit card supplier that payment has been deducted from your account.

5. The data that you provide during this transaction is securely held by the University for the Creative Arts under the terms of the Data Protection Act 2018 and will only be used for the purpose of recording your payment and order, and accounting processes.

Your data will be treated confidentially and with the utmost care and respect. We shall abide by the principles of the Data Protection Act 2018 and ensure that the data is used for no other purposes and is disclosed to no third party, except in respect of data that it is necessary to provide to the University's e-commerce provider who will process this information on the University's behalf. Our e-commerce provider will retain some personal information so that we can access payment records in the event of queries or incomplete payment information. Any credit or debit card details given by you will not be retained in their entirety. Information will only be retained for a reasonable period and then destroyed securely.

6. In no event will the University be liable for any damages whatsoever arising out of the use, inability to use, or the results of use of this site, any websites linked to this site, or the materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages.

7. Refunds, if applicable, will only be made to the debit/credit card used for the original transaction.

 

General Site Disclaimer

The University for the Creative Arts does not guarantee that use of this website will be compatible with all hardware and software which may be used by visitors to this site.


To the fullest extent permitted at law, the University for the Creative Arts is providing this website, its contents and its online payment facility on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, products or services included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose.

In addition, the University for the Creative Arts does not represent or warrant that the information accessible via this website is accurate, complete or current.

In no circumstances, to the fullest extent permitted at law, shall the University or any of its officers or employees be liable for any loss, additional costs or damage howsoever arising suffered as a result of any use of this website or the information, content, or products included in the site.

We may change these terms from time to time without notice. Changes will apply to any subsequent transactions with the University for the Creative Arts.

Contact details for queries: 

University for the Creative Arts
Finance Systems Office
Falkner Road
Farnham
Surrey GU9 7DS

Email: epay@uca.ac.uk

Online Print Payment System Terms and Conditions

We use a pre-payment system known as Papercut for printing. This is linked to your UCA Student ID card.

In order for you to top up your Papercut account efficiently, this online payment system is provided by the University for the Creative Arts and its third party suppliers.

Online payments

Please read these terms carefully before using the online payment facility. Using the online payment facility on this website indicates that you accept these terms. If you do not accept these terms do not use this facility. All payments are subject to the following conditions:

1. We cannot accept liability if payment is refused or declined by the credit/debit card supplier for any reason.

2. If the card supplier declines payment, the University is under no obligation to bring this fact to your attention. You should check with your bank/credit/debit card supplier that payment has been deducted from your account.

3. The data that you provide during this transaction is securely held by the University for the Creative Arts under the terms of the Data Protection Act 1998 and will only be used for the purpose of recording your payment and order and accounting processes.

Your data will be treated confidentially and with the utmost care and respect. We shall abide by the principles of the Data Protection Act 1998 and ensure that the data is used for no other purposes and is disclosed to no third party, except in respect of data that it is necessary to provide to the University's e-commerce provider who will process this information on the University's behalf. Our e-commerce provider will retain some personal information so that we can access payment records in the event of queries or incomplete payment information. Any credit or debit card details given by you will not be retained in their entirety. Information will only be retained for a reasonable period and then destroyed securely.

4. In no event will the University be liable for any damages whatsoever arising out of the use, inability to use, or the results of use of this site, any websites linked to this site, or the materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages.

5. All printing credits purchased will be credited to your Papercut account. The credit is to be used for releasing print jobs. Credits held on your Papercut account are non-transferable to other services or users and are non-refundable.

General Site Disclaimer

The University for the Creative Arts does not guarantee that use of this website will be compatible with all hardware and software which may be used by visitors to this site


To the fullest extent permitted at law, the University for the Creative Arts is providing this website, its contents and its online payment facility on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, products or services included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose.

In addition, the University for the Creative Arts does not represent or warrant that the information accessible via this website is accurate, complete or current.

In no circumstances, to the fullest extent permitted at law, shall the University or any of its officers or employees be liable for any loss, additional costs or damage howsoever arising suffered as a result of any use of this website or the information, content, or products included in the site.

We may change these terms from time to time without notice. Changes will apply to any subsequent transactions with the University for the Creative Arts.

Contact details for queries: 

University for the Creative Arts
Finance Systems Office
Falkner Road
Farnham
Surrey GU9 7DS

Email: epay@uca.ac.uk

 

Visit the UCA online store 

University for the Creative Arts (UCA) Online Store Terms and Conditions

These terms and conditions apply to all online transactions made by you ("The Buyer") with UCA. The University may change these terms from time to time without notice. Changes will apply to any subsequent transactions with UCA. These terms will be governed by and construed in accordance with English law.

Please note that if you change your mind you have the right to cancel the online transaction within a specified time limit:

  • For services: seven (7) working days from the day after the date of the agreement to proceed with the transaction, or receipt of written confirmation, whichever is the later.
  • For goods: seven (7) working days from the day on which the goods were received or receipt of written confirmation of the order whichever is the later.

If you do wish to cancel you must inform the University in writing (by letter, fax or email). If you are cancelling goods, then these must be returned immediately to the University. Refunds will be made as soon as possible following cancellation, or within thirty (30) days at the latest. Refunds will not include the cost of return postage by you.

1. Payments
The University for the Creative Arts (UCA) does not accept liability for a payment being allocated incorrectly as a result of incorrect details being provided.

UCA does not accept any liability if a payment is refused or declined by the card issuer for any reason. It is not the responsibility of UCA to bring this to your attention.

2. Personal Data
The data that you provide during this transaction will only be used for the purpose of recording your payment. UCA will abide by the principles of the Data Protection Act 1998 and ensure that the data is used for no other purposes and is disclosed to no third party.

3. Use of the UCA Online Store
UCA Online Store is provided as is. In no event will the University be liable for any damages whatsoever arising out of the use, inability to use, or the result of use of this site, any websites linked to this site, or the materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages.

4. Refunds
Refunds will only be made to the debit/credit card used for the original transaction.

5. Sale of Goods and Services
Delivery or Collection
Delivery Address means the address specified in the Personal details you, the buyer have supplied.
Collection Point means the designated site as detailed in the instructions on the UCA Online Store website.

Any date specified by UCA for delivery/collection of the goods is intended to be an estimate, and delivery will be within a reasonable time.
If for any reason the Buyer will not accept the delivery of the goods when they are ready for delivery, or because the University is unable to deliver the goods on time because the Buyer has not provided appropriate instructions or the Buyer has not collected the goods from the Collection Point: -

(i)Risk in the Goods will pass to the Buyer
(ii)The Goods will be deemed to have been delivered; and
(iii)UCA may store the Goods until delivery/collection , whereupon the Buyer will be liable for all related costs and expenses (including, without limitation, storage and insurance).

UCA reserves the right to defer the date of delivery/collection or to cancel the contract in the case of any strike, lockout, disorder, fire, explosion, accident or stoppage affecting the University's business or work which is beyond its reasonable control and which prevents or hinders the delivery of the Goods.

6. Risk
The Goods are at the risk of the Buyer from the time of delivery/collection. Ownership of the Goods will not pass until the University has received cleared payment in respect of the Goods.

7. Price of Goods and Services
Unless otherwise agreed by the University in writing, the price for the Goods will be the price as displayed on the UCA Online Store website. That price is subject to the addition of all costs or charges in relation to postage carriage and insurance where applicable and payment must be received in advance in all transactions.

8. Quality
The University confirms that (subject to the other provisions of these Conditions) upon delivery the Goods will be of satisfactory quality within the meaning of the Sale of Goods Act 1979. The University will not be liable for a breach of this Condition unless:
(i)The Buyer gives written notice of the defect to the University, and (if the defect is as a result of damage in transit to the carrier), within fourteen (14) days after the time when the Buyer discovers or ought to have discovered the defect; and
(ii)The University is given reasonable opportunity after receiving the notice to examine the Goods, and the Buyer (if asked to do so by the University) returns the goods to the University at the Buyer's cost, for examination to take place there.

The University will not be liable for a breach if:
(i)The Buyer makes any further use of the Goods after giving notice; or
(ii)The defect arises because the Buyer failed to follow the University's instructions as to storage, installation, commissioning, use or maintenance of the Goods or (if there are none) good trade practice; or
(iii)The Buyer alters or repairs the Goods without the consent of the University.

9. Financial Liability
These terms and conditions constitute the entire financial liability of the University (including any liability for acts or omissions of its employees, agents and sub-contractors) to the Buyer in respect of:
(i)Any breach of these Conditions; and
(ii)Any representation, statement or negligent act or omission, including negligence arising under or in connection with the contract.
(iii)The University's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise arising in connection with the performance or contemplated performance of the contract will be limited to the price of the Goods; and
(iv)The University will not be liable to the Buyer for any loss of profit, loss of business or depletion of goodwill nor for any indirect or consequential liability, loss or damage, which arises out of or in connection with the contract.

10. Warranties, conditions and other implied terms
All warranties conditions and other terms implied by statute or common law (save for conditions implied by section 12 of the Sale of Goods Act 1979) are , to the fullest extent permitted by law, excluded from the contract. The University does not represent or warrant that the information accessible via this website is accurate, complete or current.


11. Agreement between the parties
By using the UCA online store you are agreeing to be bound by these terms and conditions. The acknowledgment of the order and these Conditions constitute the entire agreement between the parties relating to the contract.

The contract will be governed by English Law. The English Courts will have exclusive jurisdiction to deal with any dispute which may arise out of or in connection with the contract.

12. Goods / Service specific terms and conditions

Goods and Services offered for sale through the online store may be subject to specific terms and conditions in addition to those detailed here. Please see each item for further details where relevant.

13. Card Security      

Your payment details are automatically encrypted when you enter them. This site is secured using a Thawte SSL Web Server Certificate to offer you secure communications by encrypting all data to and from the site.

14. Types of Card Accepted

We accept Visa, MasterCard, Maestro, JCB and American Express

Contact details for queries: 

University for the Creative Arts
Finance Systems Office
Falkner Road
Farnham
Surrey GU9 7DS

Email: epay@uca.ac.uk