Airport pick-up service

We understand that travelling on your own to another country can be scary and we want to make your journey as simple and stress-free as possible. We offer all new international and EU students the opportunity to book our airport pick-up service. If you reserve this, UCA representative will meet you at the meeting points at the airport, and take you directly to your campus accommodation. It is only available on the designated arrival dates.

Why should I book the UCA Airport pick-up bus service?

  • It is simple to book. 
  • UCA will know your arrival details, and will be available to contact if you experience any problems with the bus service, your arrival, or drop-off at the accommodation. You will be given an emergency phone number after booking, or can contact airportpickup@uca.ac.uk for non-urgent questions.
  • It is often very expensive to book a taxi from outside the airport, so you will save money by booking in advance with UCA.

Below is useful information about how our Airport pick-up bus service works for your chosen course.

Pre-sessional English (5 or 10 week) courses

  • Book your place

    For Pre-sessional English students, the Meet & Greet service is free of charge but you do need to book your place so we can arrange the service for you. Please click here to book the place on UCA store. The service is available on a designated weekend on 20th, 21st and 22nd July. If your flight is outside these dates and time, please email toairportpickup@uca.ac.uk with your name, UCA ID number, a full flight detail and the address of your accommodation if know. Please be advised that you will also receive a confirmation email from us with more detail. Alternatively, you can simply email airportpickup@uca.ac.uk for more information. 

     

  • Frequently asked questions

    Who is entitled to use our free Meet & Greet service?
    All international Pre-sessional English students on the 5-week and 10-week courses.

    What do I do if my flight details change after booking?
    Email airportpickup@uca.ac.uk and inform us of the change. Please include your student number in your email. If it is an urgent change, please call your taxi or minibus representative, or UCA co-ordinator directly.

    When will the representative meet me at Arrivals?
    The taxi or minibus representative will meet you at Arrivals 45 minutes after your plane lands. 

    What if my flight is delayed?
    Your UCA representative will check your arrival time and will be there to meet you 45 minutes after you land, even if your flight is delayed.

    What if I am delayed in Customs, I get lost or I can't find the driver?
    Don't worry! You will also be given the number of the UCA Meet and Greet Co-Ordinator who you should call in case of any other problems.

    If I arrive at night or early in the morning, can I still use the service?
    Yes you can, but we do recommend that you try and arrive between 9am and 5pm, so you can meet our accommodation team who can help you with any questions. If you arrive outside of office hours, our security team will show you to your accommodation instead.

    Can I bring my parents or relatives?
    Yes you can. We do however have limited spaces available for luggage as well. However, you are responsible for making sure there is enough space in the taxi for passengers and baggage, so we recommend not bringing more than 2 people or a lot of luggage. If any additional space and taxi are required, you will need to pay for the second taxi directly. 

     

  • Terms and conditions

    These are the terms and conditions for using our Meet & Greet service:

      1. By booking the Meet & Greet service you are agreeing to UCA's terms and conditions.
      2. Please turn on your mobile telephone when you enter the terminal building at the airport. You will need to provide us with this telephone number when booking.
      3. If you are delayed a long time, you should call your taxi representative or the UCA Meet and Greet Co-ordinator (on the telephone numbers provided after booking). If you are delayed for a long time at customs/passport control/security, and you have not notified us, our representative may leave the airport without you.
      4. If you cannot find your taxi driver in the terminal 1 hour after your plane lands, you should call them or the UCA Meet and Greet Co-ordinator (on the telephone numbers provided after booking).
      5. If you are travelling with a guest, you do not have to pay extra but you must make sure that one taxi is large enough for all passengers and luggage. If an additional taxi is required for your guests or luggage, you will need to book and pay for it yourself at the airport.
      6. Under no circumstances should you leave the airport other than with your UCA representative, as this will incur additional charges. 
      7. If you wish to cancel a booking before your arrival date, you should email airportpickup@uca.ac.uk as soon as possible. Cancellations are not accepted later than 7 days before you are due to use the service.

Programmes starting September 2018

  • Book your place

    For international and EU students starting in September, we will run a free airport pick-up service on the designated arrival dates only. There, you will be met a member of UCA staff with a UCA sign waiting inside the arrival lounge at the airports (Heathrow and Gatwick)and we will take you to the bus and onto your respective campus. We do not offer any airport pick-up bus service from any other airports. Please book your place from our online UCA store.

     

    Heathrow Terminal 3

    Friday 7th September: 20:00 to Kent campuses (Rochester and Canterbury)

    Friday 7th September: 20:00 to Surrey campuses (Farnham and Epsom)

     

    Saturday 8th September: 20:00 to Kent campuses (Rochester and Canterbury)

    Saturday 8th September: 20:00 to Surrey campuses (Farnham and Epsom)

     

    Gatwick South Terminal

    Saturday 8th September: 20:00 to Kent campuses (Rochester and Canterbury)

    Saturday 8th September: 20:00 to Surrey campuses (Farnham and Epsom)

     

    Please allow a minimum of 90 minutes after your arrival at the airport and the pick-up slot in case of the flight delay or clearing the immigration.

    Make sure you arrive at the meeting point on time. Failure to be at the meeting point on time means that we will not be able to take you to your respective campus and you will need to make your own way (by public transport or by taxi)*.

    *UCA will not cover the cost of the transport.

  • Arriving outside the designated dates

    The airport pick-up bus service is free of charge for all new international and EU students on the designated dates and time only. If you arrive outside the set dates, you will need to make your own way at your own expense.

    We do recommend to use a reliable taxi company and you can book in advance by contacting them. Please make sure you include all the following information when you book the taxi:

    Full name:

    UCA Student number:

    Phone number:

    Email address: 

    Departure city:

    Flight number:

    Arrival airport:

    Arrival Terminal:

    Time of arrival (HH:MM):

    Please provide the address of the final destination: 

     

    You will be met by your taxi representative at the arrival loounge 90 minutes after your flight if you book it in advance. If you cannot find a taxi representative, your first point of contact is the taxi company. Please ask the taxi company to send you a confirmation email. 

     

    Epsom campus

    Xpert cars

    Tel: +44 (0)1372 702000

    Email: info@xpertcars.co.uk

     

    Farnham campus

    Surrey cars Guildford Ltd

    Tel: +44(0)1483 449999

    Email: bookings@surreycarsguildford.com

     

    Canterbury and Rochester campus

    Tel: +44 (0)1622 222222

    Email: expresscabs@btconnect.com

     

    Please make sure you know where to collect your key to your accommodation. If you do not know what to do, please contact the acoommodation office at the respective campus directly. 

  • Frequently asked questions

    How much does it cost?
    The airport pick-up bus service is free of charge for new international and EU students only. 

    Who is entitled to use the  service?
    All new international and EU students.

    What do I do if my flight details change after booking?
    Email airportpickup@uca.ac.uk and inform us of the change. Please include your student number in your email. 

    When will the representative meet me at the meeting point (Terminal 3 at Heathrow and South Terminal at Gatwick)?

    The UCA representative will be at the meeting point after 5pm onward.

    What if my flight is delayed?
    We regret to inform you that we will not be able to wait. The coach service will depart at the set time.

    What if I am delayed in Customs, I get lost or I can't find the driver?
    You will be given a contact detail of a reliable taxi company so that you can call and book a taxi. You will have to cover the cost of the taxi by your own means. You will also be given the number of the UCA airport pick-up Co-Ordinator's emergency phone number in case of emergency. 

    If I arrive at night or early in the morning, can I still use the service?
    We will not be able to provide a free bus service for outside the designated dates and times. If you arrive outside the set dates and time, please arrange a transport on your own. Please refer to Arriving outside the designated dates section for more information where you will find a contact detail of a reliable taxi company so you can book a taxi in advance. Also please refer to travel information on how to reach each campus here.

  • Terms and conditions

    These are the terms and conditions for using our Meet & Greet service:

    • By booking the airport pick-up service you are agreeing to UCA's terms and conditions.
    • Please turn on your mobile telephone when you enter the terminal building at the airport. You will need to provide us with this telephone number when booking.
    • If you are delayed a long time, you should call the UCA airport pick-up Co-ordinator (on the telephone numbers provided after booking). We will not be able to change the departure time: therefore please bear in mind that you may have to book your transfer on your own in case of any delay. 
    • If you cannot find a memeber of UCA staff at the meeting at the designated dates and time, you should call the UCA airport pick-up Co-ordinator (on the telephone numbers provided after booking).
    • Under no circumstances should you leave the airport other than with your UCA representative, as this will incur additional charges. 
    • If you wish to cancel a booking before your arrival date you should email airportpickup@uca.ac.uk as soon as possible. 

Any questions?

If you would like to know any further details about the Meet & Greet service please email: airportpickup@uca.ac.uk