Payment of fees, accommodation, library fines and other invoiced items

You will already have been advised by the appropriate University authority of the sums payable for accommodation, tuition fees and/or library fines. Other invoiced items which you are due to pay will be notified to you by means of a statement sent monthly if items are outstanding. You can also choose to make a payment in advance of an invoice for example a deposit for tuition fees for International students

This online payment system is provided by the University for the Creative Arts and its third party suppliers in order for you to make your payments efficiently.

Online Payments

Please read these terms carefully before using the online payment facility. Using the online payment facility on this website indicates that you accept these terms. If you do not accept these terms do not use this facility. All payments are subject to the following conditions:

1. Your payment will normally reach the University bank account to which you are making a payment, within 2 working days.

2. We cannot accept liability for a payment not reaching the correct University bank account due to you quoting an incorrect account number or incorrect personal details.

3. Neither can we accept liability if payment is refused or declined by the credit/debit card supplier for any reason.

4. If the card supplier declines payment, the University is under no obligation to bring this fact to your attention. You should check with your bank/credit/debit card supplier that payment has been deducted from your account.

5. The data that you provide during this transaction is securely held by the University for the Creative Arts under the terms of the Data Protection Act 2018 and will only be used for the purpose of recording your payment and order, and accounting processes.

Your data will be treated confidentially and with the utmost care and respect. We shall abide by the principles of the Data Protection Act 2018 and ensure that the data is used for no other purposes and is disclosed to no third party, except in respect of data that it is necessary to provide to the University's e-commerce provider who will process this information on the University's behalf. Our e-commerce provider will retain some personal information so that we can access payment records in the event of queries or incomplete payment information. Any credit or debit card details given by you will not be retained in their entirety. Information will only be retained for a reasonable period and then destroyed securely.

6. In no event will the University be liable for any damages whatsoever arising out of the use, inability to use, or the results of use of this site, any websites linked to this site, or the materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages.

7. Refunds, if applicable, will only be made to the debit/credit card used for the original transaction.

General Site Disclaimer

The University for the Creative Arts does not guarantee that use of this website will be compatible with all hardware and software which may be used by visitors to this site.

To the fullest extent permitted at law, the University for the Creative Arts is providing this website, its contents and its online payment facility on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, products or services included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose.

In addition, the University for the Creative Arts does not represent or warrant that the information accessible via this website is accurate, complete or current.

In no circumstances, to the fullest extent permitted at law, shall the University or any of its officers or employees be liable for any loss, additional costs or damage howsoever arising suffered as a result of any use of this website or the information, content, or products included in the site.

We may change these terms from time to time without notice. Changes will apply to any subsequent transactions with the University for the Creative Arts.

Contact details for queries: 

University for the Creative Arts
Finance Systems Office
Falkner Road
Farnham
Surrey GU9 7DS

Email: epay@uca.ac.uk

Online Print Payment System Terms and Conditions

We use a pre-payment system known as Papercut for printing. This is linked to your UCA Student ID card.

In order for you to top up your Papercut account efficiently, this online payment system is provided by the University for the Creative Arts and its third party suppliers.

Online payments

Please read these terms carefully before using the online payment facility. Using the online payment facility on this website indicates that you accept these terms. If you do not accept these terms do not use this facility. All payments are subject to the following conditions:

1. We cannot accept liability if payment is refused or declined by the credit/debit card supplier for any reason.

2. If the card supplier declines payment, the University is under no obligation to bring this fact to your attention. You should check with your bank/credit/debit card supplier that payment has been deducted from your account.

3. The data that you provide during this transaction is securely held by the University for the Creative Arts under the terms of the Data Protection Act 1998 and will only be used for the purpose of recording your payment and order and accounting processes.

Your data will be treated confidentially and with the utmost care and respect. We shall abide by the principles of the Data Protection Act 1998 and ensure that the data is used for no other purposes and is disclosed to no third party, except in respect of data that it is necessary to provide to the University's e-commerce provider who will process this information on the University's behalf. Our e-commerce provider will retain some personal information so that we can access payment records in the event of queries or incomplete payment information. Any credit or debit card details given by you will not be retained in their entirety. Information will only be retained for a reasonable period and then destroyed securely.

4. In no event will the University be liable for any damages whatsoever arising out of the use, inability to use, or the results of use of this site, any websites linked to this site, or the materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages.

5. All printing credits purchased will be credited to your Papercut account. The credit is to be used for releasing print jobs. Credits held on your Papercut account are non-transferable to other services or users and are non-refundable.

General Site Disclaimer

The University for the Creative Arts does not guarantee that use of this website will be compatible with all hardware and software which may be used by visitors to this site

To the fullest extent permitted at law, the University for the Creative Arts is providing this website, its contents and its online payment facility on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, products or services included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose.

In addition, the University for the Creative Arts does not represent or warrant that the information accessible via this website is accurate, complete or current.

In no circumstances, to the fullest extent permitted at law, shall the University or any of its officers or employees be liable for any loss, additional costs or damage howsoever arising suffered as a result of any use of this website or the information, content, or products included in the site.

We may change these terms from time to time without notice. Changes will apply to any subsequent transactions with the University for the Creative Arts.

Contact details for queries: 

University for the Creative Arts
Finance Systems Office
Falkner Road
Farnham
Surrey GU9 7DS

Email: epay@uca.ac.uk

Visit the UCA online store 

University for the Creative Arts (UCA) Online Store Terms and Conditions

These terms and conditions apply to all online transactions made by you ("The Buyer") with UCA. The University may change these terms from time to time without notice. Changes will apply to any subsequent transactions with UCA. These terms will be governed by and construed in accordance with English law.

Please note that if you change your mind you have the right to cancel the online transaction within a specified time limit:

• For services: seven (7) working days from the day after the date of the agreement to proceed with the transaction, or receipt of written confirmation, whichever is the later.
• For goods: seven (7) working days from the day on which the goods were received or receipt of written confirmation of the order whichever is the later.

If you do wish to cancel you must inform the University in writing (by letter, fax or email). If you are cancelling goods, then these must be returned immediately to the University. Refunds will be made as soon as possible following cancellation, or within thirty (30) days at the latest. Refunds will not include the cost of return postage by you.

1. Payments
The University for the Creative Arts (UCA) does not accept liability for a payment being allocated incorrectly as a result of incorrect details being provided.

UCA does not accept any liability if a payment is refused or declined by the card issuer for any reason. It is not the responsibility of UCA to bring this to your attention.

2. Personal Data
The data that you provide during this transaction will only be used for the purpose of recording your payment. UCA will abide by the principles of the Data Protection Act 1998 and ensure that the data is used for no other purposes and is disclosed to no third party.

3. Use of the UCA Online Store
UCA Online Store is provided as is. In no event will the University be liable for any damages whatsoever arising out of the use, inability to use, or the result of use of this site, any websites linked to this site, or the materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages.

4. Refunds
Refunds will only be made to the debit/credit card used for the original transaction.

5. Sale of Goods and Services
Delivery or Collection
Delivery Address means the address specified in the Personal details you, the buyer have supplied.
Collection Point means the designated site as detailed in the instructions on the UCA Online Store website.

Any date specified by UCA for delivery/collection of the goods is intended to be an estimate, and delivery will be within a reasonable time.
If for any reason the Buyer will not accept the delivery of the goods when they are ready for delivery, or because the University is unable to deliver the goods on time because the Buyer has not provided appropriate instructions or the Buyer has not collected the goods from the Collection Point: -

(i)Risk in the Goods will pass to the Buyer
(ii)The Goods will be deemed to have been delivered; and
(iii)UCA may store the Goods until delivery/collection , whereupon the Buyer will be liable for all related costs and expenses (including, without limitation, storage and insurance).

UCA reserves the right to defer the date of delivery/collection or to cancel the contract in the case of any strike, lockout, disorder, fire, explosion, accident or stoppage affecting the University's business or work which is beyond its reasonable control and which prevents or hinders the delivery of the Goods.

6. Risk
The Goods are at the risk of the Buyer from the time of delivery/collection. Ownership of the Goods will not pass until the University has received cleared payment in respect of the Goods.

7. Price of Goods and Services
Unless otherwise agreed by the University in writing, the price for the Goods will be the price as displayed on the UCA Online Store website. That price is subject to the addition of all costs or charges in relation to postage carriage and insurance where applicable and payment must be received in advance in all transactions.

8. Quality
The University confirms that (subject to the other provisions of these Conditions) upon delivery the Goods will be of satisfactory quality within the meaning of the Sale of Goods Act 1979. The University will not be liable for a breach of this Condition unless:
(i)The Buyer gives written notice of the defect to the University, and (if the defect is as a result of damage in transit to the carrier), within fourteen (14) days after the time when the Buyer discovers or ought to have discovered the defect; and
(ii)The University is given reasonable opportunity after receiving the notice to examine the Goods, and the Buyer (if asked to do so by the University) returns the goods to the University at the Buyer's cost, for examination to take place there.

The University will not be liable for a breach if:
(i)The Buyer makes any further use of the Goods after giving notice; or
(ii)The defect arises because the Buyer failed to follow the University's instructions as to storage, installation, commissioning, use or maintenance of the Goods or (if there are none) good trade practice; or
(iii)The Buyer alters or repairs the Goods without the consent of the University.

9. Financial Liability
These terms and conditions constitute the entire financial liability of the University (including any liability for acts or omissions of its employees, agents and sub-contractors) to the Buyer in respect of:
(i)Any breach of these Conditions; and
(ii)Any representation, statement or negligent act or omission, including negligence arising under or in connection with the contract.
(iii)The University's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise arising in connection with the performance or contemplated performance of the contract will be limited to the price of the Goods; and
(iv)The University will not be liable to the Buyer for any loss of profit, loss of business or depletion of goodwill nor for any indirect or consequential liability, loss or damage, which arises out of or in connection with the contract.

10. Warranties, conditions and other implied terms
All warranties conditions and other terms implied by statute or common law (save for conditions implied by section 12 of the Sale of Goods Act 1979) are , to the fullest extent permitted by law, excluded from the contract. The University does not represent or warrant that the information accessible via this website is accurate, complete or current.

11. Agreement between the parties
By using the UCA online store you are agreeing to be bound by these terms and conditions. The acknowledgment of the order and these Conditions constitute the entire agreement between the parties relating to the contract.

The contract will be governed by English Law. The English Courts will have exclusive jurisdiction to deal with any dispute which may arise out of or in connection with the contract.

12. Goods / Service specific terms and conditions

Goods and Services offered for sale through the online store may be subject to specific terms and conditions in addition to those detailed here. Please see each item for further details where relevant.

13. Card Security      

Your payment details are automatically encrypted when you enter them. This site is secured using a Thawte SSL Web Server Certificate to offer you secure communications by encrypting all data to and from the site.

14. Types of Card Accepted

We accept Visa, MasterCard, Maestro, JCB and American Express

Contact details for queries: 

University for the Creative Arts
Finance Systems Office
Falkner Road
Farnham
Surrey GU9 7DS

Email: epay@uca.ac.uk 

From time to time a customer's payment card will be declined during the payment process. In most cases, there is no obvious reason for the card being used for payment to be declined.

However, the most common reasons for the card being declined include the following.

Incorrect Payment Details

90% of declined orders are due to a difference between the billing name and address entered and the name and address on file with your card provider.

Other details may be entered wrongly too – such as an incorrect security code, or incorrect password entered in the '3D Secure' process.

Insufficient funds

Lack of funds in the account or not enough credit available to cover the payment.

Expired card, cancelled card or blocked card due to fraud watch

Because the payment appears to be out of the ordinary, either due to the time of day, location of the payment or the type or size of payment; the payment may be declined to protect you from what appears to the card provider a fraudulent transaction.

The card holder should contact their bank to notify them of the pending payment and try again, or use a different payment card.

Daily purchase limit exceeded

To protect you from fraudulent charges, almost every credit or debit card has a limit on how much can be processed through on a card in a single day. If you exceed this amount, the credit card company may block your account from any further activity and the card could come back declined.

The card holder should contact their bank to notify them of the pending payment and try again or use a different payment card.

3D Secure Details

The 3D secure phase of the transaction is controlled by the card holder’s bank. UCA has no visibility or control on this part of the process. Security questions raised at the 3D secure stage are again controlled by the card holder’s bank and not UCA.

The card holder should contact their card provider if they are having problems trying to make payment at this stage.

Network or internet Issue

A possible network failure, communication failure or timeout has occurred while processing the card payment.

It might help to clear the 'cache' in your browser history or to use a different web browser such as Chrome, Firefox, Internet Explorer or Safari. Make sure that window pop ups are not blocked in the browser.

All students are considered as self funded until we receive notification from a sponsor to say that they are paying, i.e. Student Loans Company. 

Where alternative payment arrangements have not been agreed, the due dates for payments are as follows:

• Tuition fees - 50% due during the published enrolment period for the course, remaining balance due by 31st January.
• FE Materials charge - due once you have enrolled online.
• International (non EU) students one instalment discount - to qualify for this full payment must be received by the published course enrolment date.

We may charge a late payment administration charge for any payments that do not reach us by the required due date.

We will remind students of overdue payments by email to their UCA email address, should a student not clear their debt within a month of the first reminder being sent we may remove IT and Library access and eventually suspend a student for non payment.

Please refer to the tuition fee schedules and regulations for more information regarding due dates and late payment penalties.

Payment instalment requests

Self funded Home and EU students will automatically have their tuition fees split into two instalments; 50% will be due during the published  enrolment period for the course with the remaining balance due by 31st January.

International students may request to pay their tuition fees in up to 6 instalments, (Tuition Fee Regulations 6.1.2 refers). If you wish to to pay your fees in 6 instalments, the University for the Creative Arts (University) will set up a payment plan contract. This contract is regulated under the Consumer Credit Act 1974 and set out below are your rights under the Act. Please read this document carefully.

Requests from International students to pay in 6 instalments should be sent by email to finance.sl@uca.ac.uk 

Payment instalment process

Once you have requested to pay by instalments you will be sent a contract by the University to print and sign. If you do not sign and return the contract, we may withdraw the right for you to pay by instalments. Once we have agreed the dates of the future payments, we will request debit or credit card details so that those payments can be collected automatically on the agreed dates. Card details are held securely. You be be sent a notification by email of the dates of the future payments 

Charges

We will charge a late payment fee of £15 for each instalment that does not reach us by the due date. Payments received from you will, in the first instance, be used to pay any outstanding late payment fees before being applied to your outstanding tuition fees. 

Statements

The University will provide a printed statement of outstanding amounts on a monthly basis. 

Cancellation

You will have fourteen days from the date of setting up your instalment agreement to cancel. You can do this by telephone, email or by writing to us at the above address.

Termination of contract

You can terminate your contract at any time by paying the outstanding sum due to the University in full. If you withdraw from the University and as a consequence the full year's tuition fees are no longer due, you should contact us to issue a new agreement for the remaining amount. We will be unable to issue a new agreement until we have received confirmation from the Student Administration office of your withdrawal from the University and their calculation of your revised fee due.

Settling your credit agreement early

You can settle your agreement at any time by giving us notice in writing and paying off the amount you owe. If you wish to settle early you should contact us for a final settlement figure. If you prefer, you may settle the fees due earlier than the dates stated in this agreement by making extra payments via our  Online payment facility

Dispute resolution

If you have a problem with your agreement, please try to resolve it with us in the first instance. If you are not happy with the way in which we handled your complaint or the result, you may be able to complain to the Financial Ombudsman Service. If you do not take up your problem with us first you will not be entitled to complain to the Ombudsman. We can provide details of how to contact the Ombudsman.

Paying less than the agreed sum

If you pay less than your agreed payment in most cases it is likely to take you longer and may cost you more to pay off the debt under the agreement.

If you have difficulties making payments under your credit agreement please contact us if you have not already done so to discuss terms for the rest of the agreement. You may also want to seek advice on what to do from an independent free advice agency such as the Citizens Advice Bureau.

Unpaid sums at the end of the contract period 

The University reserves the right to instruct a debt collector, after the final payment date, to collect any unpaid sums due under this agreement. The University will give 35 days notice prior to taking any such action.

Contact details for queries: 

University for the Creative Arts
Finance Office
Falkner Road
Farnham
Surrey GU9 7DS

Email: finance.sl@uca.ac.uk

The following terms and conditions apply to your use of this website

Student invoices

You will have been notified by the appropriate University authority of the amounts payable for accommodation, tuition fees or other invoices.

If you have created an account you can review any amounts still outstanding. Payment can be made quickly and efficiently by going to our preferred payment portal: Online Payments 

General Site Disclaimer

The University for the Creative Arts does not guarantee that use of this website will be compatible with all hardware and software which may be used by visitors to this site.

To the fullest extent permitted at law, The University for the Creative Arts is providing this website, its contents and its on-line payment facility on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, products or services included in this site.

In addition, the University for the Creative Arts does not represent or warrant that the information accessible via this website is accurate, complete or current.

Except as provided in the paragraph below, The University for the Creative Arts, and its officers and employees, will be under no liability to users of this website whatsoever in contract, tort (including negligence), breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of or in connection with the use of this website or the use, accessing, downloading or relying on any information or other materials contained in this website, including, without limitation, as a result of any computer virus.

These terms and conditions do not exclude liability (if any) to users of this website for personal injury or death resulting from University for the Creative Arts' negligence, for fraud or for any matter which it would be illegal for University for the Creative Arts to exclude or attempt to exclude its liability.

We may change these terms from time to time. Changes will apply to any subsequent transactions with The University for the Creative Arts.

Secure payment

If you would like to pay with this facility, but you are concerned about the security and reliability of the service, please be assured that:

• Your payment details are automatically encrypted when you enter them.
• This site is secured using a Thawte SSL Web Server Certificate to offer you secure communications by encrypting all data to and from the site.

Privacy and Data Protection

At The University for the Creative Arts we recognise that your personal privacy is a serious and important issue and we support the principle of protecting privacy on the internet within the context of current UK legislation.

Contact details for queries: 

University for the Creative Arts
Finance Systems Office
Falkner Road
Farnham
Surrey GU9 7DS

Email: epay@uca.ac.uk

If you are unsure whether the payment has been charged to your credit/debit card, you should contact your card issuer whose telephone number is usually stated on your most recent statement of account or on the reverse of your card.