Clearing advice for parents & guardians

Clearing advice
for parents & guardians

Sometimes a student’s results aren’t what they expected. Or they’ve changed their mind. Or they’ve made a late decision to go to university. If that’s the case, Clearing is a great way to get on the next step of the educational ladder quickly.

How does Clearing work?

Students who are already in the UCAS system can find out if they’re eligible for Clearing by logging into their UCAS Track record. They will also receive an email from their Firm and Insurance universities confirming whether they’ve been successful in obtaining a place. If they missed the grades they needed for both their Firm and Insurance offers, they may still have been accepted, so they should check here first before they start applying through Clearing.

If your child needs to find a course in Clearing, they can start calling university hotlines. If they’re offered a place on a course and want to accept, they need to add the course as their Clearing choice in UCAS Track. They can only enter one choice.

If your child  hasn’t already made an application through UCAS, they can still call us. If we’re able to make them an offer for one of our courses, we’ll explain the next steps.


Clearing moves at a rapid pace, so anyone who wants to take part should be ready to make calls and find out which courses are available at different universities quickly. 

How to
help your child prepare for Clearing?

Help them with research

It’s never too early to prepare – whether it’s researching degrees, looking at alternative universities or making a list of other courses they’re interested in, just in case. You might even want to visit one of our Open Dayswith your child or explore our Virtual Open Day before results day. The sooner your child knows which courses they want to apply for, the sooner they can call – and we recommend doing this as early as possible. 

Prepare for the phone call

The call into a Clearing hotline can seem quite daunting, but as long as your child has their qualifications to hand and knows which course they want to apply for, then they should be able to call with confidence. We’ll put them at ease, guide them through the process and answer any questions they have to make sure it’s the right course for them.

You can’t make the call on your child’s behalf (we need to speak with them directly), but you can help them make sure they’ve got all the basic information ready - their UCAS Personal ID, details of their qualifications (including A-level, AS-level, GCSE and equivalent results), login details for UCAS Track, and any questions they have about the course/university.