Medical or Mental Health Emergency

If you require an Ambulance, Fire Services or Police call the free telephone number 999 and state:

> Which service you require.

> What has happened.

> Where you are.

Medical emergency

If you require immediate emergency medical treatment you should go to the nearest accident and emergency hospital (A&E). A&E is open 24 hours and operates a walk-in service (no need to make an appointment).

If you suspect someone has Meningitis check their symptoms on the NHS: Meningitis Symptoms website and take them immediately to the nearest A&E for treatment.

If you have an illness that is not life threatening, contact your GP surgery first if possible. You can still call your GP outside normal surgery hours, but you will usually be directed to an out-of-hours service.

You can also call NHS 111, which can give you advice or direct you to the best local service to treat your injury.  

Less severe injuries such as sprains and strain, broken bones, wound infections, minor burns and scalds, minor head injuries, insect and animal bites, minor eye injuries and injuries to the back, shoulder and chest can also be treated in urgent care centres or minor injuries units (MIUs).

Mental health emergency

  • What is a mental health emergency?

    A mental health emergency is where there is a danger or risk to life that is current or imminent. This may be someone who is:

    • at risk of suicide or actively suicidal,
    • at risk of or is endangering the safety of self, someone else or others,
    • disoriented, expressing irrational thoughts and behaviours (for example: delusions, hallucinations, hearing voices, extreme suspiciousness, paranoia),
    • mentally unwell, behaving in extreme or bizarre ways (for example: severely agitated, threatening violence), or
    • stopping functioning and unable to comunicate with anyone.
  • What do I do in an emergency?

    In an emergency you need to act quickly. If you believe a person is in crisis and the situation is a mental health emergency, call 999 immediately (ambulance and/or police) and tell them clearly who is at risk.

    In a psychological emergency, where there is imminent risk, do not accompany the person to hospital.

    If the person at risk to themselves or others is already engaged with mental health services and is receiving support from the community mental health team or other support services, they may, if they are well enough/able to do so, also contact their local support team:

  • Mental health resources

    If you require general information about mental health, our resources page contains links to helpful external organisations, as well as lots of other useful resources.

Guidance for students who have been sexually assaulted

  • Are you safe?

    If the assault has just occurred, you might want to consider whether you feel safe where you are.

    If you or others feel at risk or consider the situation an emergency, please call the police on 999. If you require urgent medical help you should call for an ambulance also on 999.

    If you do not feel at further risk or the situation is not an emergency, but you wish to report the assault to the Police, call 101. 

    The University has written further information to help you in deciding what to do next.

  • Deciding what to do next

    Staff at the University are here to help and support you. If the situation is not an emergency, you may want to take some time to think things through or talk to someone you trust. You might want to contact a friend or a member of staff for support.

    University staff can provide initial support and signpost you to appropriate specialist support services in the local area and nationally, including those that support the survivors of sexual violence.

  • Time limits to be aware of

    You do not need to report the incident to the University or the Police immediately, however, please be aware of the following important time limits which may be relevant to the incident:

    • If you suspect you were given any type of drug, it is best to be tested within 24 hours.
    • If you think you may have potentially been exposed to HIV then Post-Exposure Prophylaxis (PEP) medication should be started ideally within 24 hours or within 72 hours.
    • If you want emergency contraception, the medication should be started within 72 hours.
    • Forensic evidence can be collected up to 7 days after the assault depending on circumstances.

    If you do not wish to go to the police or uncertain about reporting the crime you can consider attending a Sexual Assault Referral Centre (SARC). They can collect and store forensic evidence while you decide whether or not to report the incident to the police.

    If you want forensic evidence to be collected, you should try and go to the SARC straight away if you can, or at least within 72 hours of the rape or assault. Also try, if possible, to take these steps:

    • Do not wash
    • Do not brush your teeth
    • Do not have a cigarette
    • Do not eat or drink
    • Do not change your clothes
    • If you do change your clothes, do not wash them and put them in a clean paper bag
    • Try not to go to the toilet
    • Do not clear up anything from the area of the incident

    Don't worry if you have already done some of these things. It's possible that there is still forensic evidence to collect.

    SARCs provide a range of services to anyone who has been raped or sexually assaulted. 

  • Reporting immediately

    If the incident has just taken place or you are in danger call 999; alternatively, call 101.

    Kent Police and Surrey Police have information on their website about reporting sexual assaults. If you decide to report, the Police will support and guide you through the process and will assign a specialist from their Sexual Offences Investigation Team (SOIT).

  • Reporting later

    You may not wish to report it immediately, however, you may decide to report it at a later date. This is perfectly acceptable and there are steps you can take to make this easier.

    If you do not wish to go to the police or uncertain about reporting the crime you can consider attending a Sexual Assault Referral Centre (SARC). 

    You will need to contact the SARC in advance to make an appointment.

    The SARCs provides a range of services to anyone who has been raped or sexually assaulted. They can offer emotional support, advice on what services are available and they can help refer you to sexual health services.

    Your local SARC can talk you through the different options available to you. They can collect and store forensic evidence until you are ready to make a decision on whether to report to the police or not.

    Essex

    Oakwood Place          

    Oakwood Place (located in Brentwood Community Hospital) offers free support and practical help to anyone in Essex who has ​experienced sexual violence and/or sexual abuse. The service is completely confidential, and you do not have to give any personal information in order to get help.

    Telephone helpline (24/7): +44 (0)1277 240620

    Kent

    Beech House               

    Beech House SARC offers free support and practical help to anyone in Kent and Medway who has experienced sexual violence and/or sexual abuse. The service is completely confidential, and you do not have to give any personal information in order to get help.

    Telephone helpline (24/7): +44 (0)800 133 7432

    Surrey

    Surrey Solace Centre             

    The Solace Centre offers free support and practical help to anyone in Surrey who has experienced sexual violence and/or sexual abuse. The service is completely confidential, and you do not have to give any personal information in order to get help.

    Telephone helpline (24/7): +44 (0)300 130 3036

    Sussex

    The Saturn Centre                  

    The Saturn Centre SARC offers free support and practical help to anyone in Sussex who has experienced sexual violence and/or sexual abuse. The service is completely confidential and you do not have to give any personal information in order to get help.

    Telephone helpline (24/7): +44 (0)800 033 7797           

    It is up to you to choose what kind of support you want to access, but you might want to consider getting medical attention even if you do not want to report the assault to the Police. 

  • Medical assistance

    You can access medical support for injuries or infections from your GP, local hospital, or local Sexual Health Clinic or GUM clinic. 

    To find your nearest Sexual Health/GUM clinic:

    However, if you intend to report the sexual assault, please be aware that there is a time window for collection of forensic evidence. The Sexual Assault Referral Centres (SARC), Rape Crisis or a medical professional can explain this in more detail.

  • Confidentiality

    We will respect your confidentiality and information will not be shared beyond the relevant staff without your consent unless you or others are at significant or immediate risk.

  • Getting support

    We strongly encouraged you tell someone about your experience and seek support.

    Support at University

    You can talk to any of the following people at University:

    • Your course tutor or leader
    • Students’ Union - Advice & Representation Coordinator
    • Library & Student Services (Academic Services):
      • Gateway Services Manager
      • Student Wellbeing Manager
      • Specialist Adviser
      • Counsellor

    University staff can provide initial support and signpost you to appropriate specialist support services in the local area and nationally, including those that support the survivors of sexual violence.

    Support externally

    You can find support from the following external specialist support agencies:

    SARCs (available 24/7)

    EssexOakwood Place+44 (0)1277 240620
    Kent Beech House +44 (0)800 133 7432
    Surrey Surrey Solace Centre +44 (0)300 130 3036
    Sussex The Saturn Centre +44 (0)800 033 7797


    Rape Crisis
     

    Rape Crisis offers emotional support, advice and information.

    Telephone helpline: +44 (0)808 802 9999

    Everyday between 12.00 - 14.30 and 19.00 - 21.30

     

    Survivors UK

    Survivors provide support for male survivors and anyone who identifies as male, trans, non-binary, has identified as male in the past, or anyone who feels that we are the right fit for them.

    Telephone helpline: +44 (0)845 1221201

    Mon, Tues and Thurs 19.00 - 22.00

     

    mPower

    mPower offer a confidential listening service for men.

    Telephone helpline: +44 (0)808 808 4321

    Thursday 18.00 - 20.00

     

    Samaritans               

    Samaritans offer a 24/7 confidential listening service.

    Telephone: 116 123

     

    London Nightline                

    London Nightline offers a confidential listening, support and practical information service for students.

    Telephone: 0207 631 0101

    Available between 18.00 - 20.00, term time only.

     

    Your local GP can also provide medical assistance and support as well as signpost you to other specialist services (such as Sexual Health Clinic or GUM clinic).

    To find your nearest Sexual Health/GUM clinic:

    You can access emergency contraception free from a number of places such as conceptions clinics, GUM clinics, most GP surgeries and most NHS walk-in clinics.  For more information on where you can get emergency contraception visit the NHS website.

A&E and Medical Centres

Find your local A&E, Minor Injuries Unit, Urgent Care Centre or Walk-in Centre.

Accident & Emergency (A&E)

William Harvey Hospital (Ashford)
Kennington Road
Willesborough
Ashford
Kent
TN24 0LZ
Tel: +44 (0)1233 633 331

Minor Injuries (MIU), Urgent Care & Walk-in Centre

Kent and Canterbury Hospital
Ethelbert Road
Canterbury
Kent
CT1 3NG
Tel: +44 (0)1227 766 877

Accident & Emergency (A&E)

Epsom Hospital
Dorking Road
Epsom
Surrey
KT18 7EG
Tel: +44 (0)1372 735 735

Minor Injuries (MIU), Urgent Care & Walk-in Centre

Gosbury Hill Health Centre
Orchard Gardens
Chessington
Surrey
KT9 1AG
Tel: +44(0)2089 741 884

Accident & Emergency (A&E)

Frimley Park Hospital
Portsmouth Road
Camberley
Surrey
GU16 7UJ
Tel: +44 (0)1276 604 604

Minor Injuries (MIU), Urgent Care & Walk-in Centre

Haslemere Hospital
Church Lane
Haslemere
Surrey
GU27 2BJ
Tel: +44 (0)1483 782 334

Accident & Emergency (A&E)

Medway Maritime Hospital
Windmill Road
Gillingham
Kent
ME7 5NY
Tel: +44 (0)1634 830 000 

Minor Injuries (MIU), Urgent Care & Walk-in Centre

Medway NHS Healthcare Centre
DMC
547-553 Canterbury Street
Gillingham
Kent
ME7 5LF
Tel: +44 (0)1634 575 232

Where to find your local doctor

Use our local information guides to find your nearest doctor.

Being registered with a doctor is the only way to receive free access to the NHS and non-emergency care.

It's essential you register with a doctor (GP) locally. Don't leave it until you are ill. It's really important to do this as soon as possible when you start at UCA, especially if you have an on-going physical or mental health condition.

If you qualify, you can apply for help with health costs such as prescriptions and dental care. Find out more information at NHS: Help with health costs.