Health & Wellbeing

Medical or mental health emergency

Our Medical or mental health emergency page contains information on what to do in an emergency, and where to find your nearest A&E and/or local doctor.

Mental health resources

Looking for more information about mental health? You'll find links to helpful external organisations on this page, as well as lots of useful resources.

Things you need to do before the end of the first term

There are some things you need to do upon starting at UCA to be able to access medical attention when you need it.

  • Register with a doctor

    Being registered with a doctor is the only way to receive free access to the NHS and non-emergency care. It's essential you register with a doctor (GP) locally. Don't leave it until you are ill. It's really important to do this as soon as possible when you start at UCA, especially if you have an on-going physical or mental health condition.

    If you qualify, you can apply for help with health costs such as prescriptions and dental care. More information is available on the NHS: Help with health costs website.

    To find and register with the doctors closest to your campus view our Local Information Guides.

    > Canterbury Local Infomation Guide

    > Epsom Local Information Guide

    > Farnham Local Information Guide

    > Rochester Local Information Guide

  • Register with a dentist

    Dental problems can't be dealt with by doctors, so it is recommended that you register with a local dentist as well.

    If you qualify, you can apply for help with health costs such as prescriptions and dental care. More information is available on the NHS: Help with health costs website.

    To find and register with the dentists closest to your campus view our Local Information Guides.

    > Canterbury Local Infomation Guide

    > Epsom Local Information Guide

    > Farnham Local Information Guide

    > Rochester Local Information Guide

  • Check your vaccinations are up-to-date

    Please check with your doctor that your vaccinations are all up to date before your start at UCA. You should be up to date with:

    • Tetanus
    • Polio
    • Diphtheria
    • Meningitis ACWY
    • MMR (Measles, Mumps and Rubella)

    Both Meningitis and Mumps can be a problem for students, so if you haven't already been immunised against Meningitis ACWY or Mumps, please arrange to be vaccinated by your doctor before you come to UCA.

    You may have had a MenC vaccination previously but this will not protect you against other meningococcal groups. The MenACWY vaccine will increase your protection against MenC and help to protect you against three other meningococcal groups (A, W and Y). Students in their second year or above of university do not need the vaccine.

    It’s recommended that all first year students up to 25 years old should have the MenACWY vaccine before or soon after you start university. First years are at particularly high risk in the first weeks of term when you'll come into contact with many new people of a similar age. You should get vaccinated straight away – ideally in your first week of term. Don’t leave it until later.

    If you have asthma and take inhaled steroids or you have long term conditions (such as kidney diseases), it is recommended you received an annual flu vaccination.

    For further information visit the NHS Choices site:

  • Information for students from non-EEA (European Economic Area) countries

    If you are visiting England from a non-EEA country, even if you are a former UK resident, you need to ensure you are covered for healthcare through personal medical or travel insurance for the duration of your visit. 

    If you need NHS treatment and you have not arranged insurance, you will be charged at 150% of the standard NHS rate, unless an exemption category applies to either you or the treatment.  
    If you are a non-EEA national, failure to pay this charge may have an effect on any future immigration application you make, and you risk being turned down.

    Some services or treatments carried out in an NHS hospital are exempt from charges, so that they are free to all. These include:

     

Local Contacts

Find the right contact for your area.

Alcoholics Anonymous +44 (0)800 917 7650
Beat (Beat Eating Disorders) +44 (0)808 801 0811
Canterbury and Coastal Community Mental Health Team (18-65 year olds) +44 (0)1227 597 111
CRUSE (bereavement support) +44 (0)808 808 1677
Early Intervention in Psychosis Service (14-65 year olds) +44 (0)1227 812 390
Forward (East Kent’s drug and alcohol service) +44 (0)300 123 1186
Kent Children and Young People's Mental Health Service (0-18 year olds) +44 (0)300 123 4496
Mental Health Matters Helpline +44 (0)800 107 0160
Mind Helpline (for mental health information) +44 (0)300 123 3393
Nightline +44 (0)207 631 0101
Rape Crisis +44 (0)800 458 2818
Samaritans 116 123
South East Kent Crisis Resolution Home Treatment Team +44 (0)1227 812 215

You can find information on other services, such as hospitals, GPs and dentists in the Canterbury local information guide.

Alcoholics Anonymous +44 (0)800 917 7650
Beat (Beat Eating Disorders) +44 (0)808 801 0811
Community Mental Health Recovery Service: Epsom +44 (0)1372 204 000
CRUSE (bereavement support) +44 (0)808 808 1677
Early Intervention in Psychosis Service: East Surrey +44 (0)1372 206 262
Home Treatment Team: East and Mid Surrey +44 (0)1737 288 910
i-access drug and alcohol service +44 (0)300 222 5932
Mental Health Matters Helpline +44 (0)800 107 0160
Mind Helpline (for mental health information) +44 (0)300 123 3393
Nightline +44 (0)207 631 0101
Rape Crisis Surrey and Sussex (RCSAS) +44 (0)808 802 9999
Samaritans 116 123

 

 

You can find information on other services, such as hospitals, GPs and dentists in the Epsom local information guide.

Alcoholics Anonymous +44 (0)800 917 7650
Beat (Beat Eating Disorders) +44 (0)808 801 0811
Child and Adolescent Mental Health Services +44 (0)300 222 5755
CRUSE (bereavement support) +44 (0)808 808 1677
Early Intervention in Psychosis Service: West Surrey +44 (0)1932 723 343
Home Treatment Crisis Mental Health Team: South West Surrey +44 (0)1483 443 584
i-access drugs and alcohol service +44 (0)300 222 5932
Mental Health Matters Helpline +44 (0)800 107 0160
Mind Helpline (for mental health information) +44 (0)300 123 3393
Nightline +44 (0)207 631 0101
Out of hours Mental Health Crisis Line +44 (0)300 222 0123
Rape Crisis +44 (0)800 458 2818
Samaritans 116 123

 

You can find information on other services, such as hospitals, GPs and dentists in the Farnham local information guide.

Adult Community Mental Health Team (18-65 year olds) +44 (0)1227 597 111
Alcoholics Anonymous +44 (0)800 917 7650
Beat (Beat Eating Disorders) +44 (0)808 801 0811
Child and Adolescent Mental Health Services (0-18 year olds) +44 (0)1227 812 215
CRUSE (bereavement support) +44 (0)808 808 1677
Early Intervention in Psychosis Service (14-65 year olds) +44 (0)1227 812 390
Home Treatment Crisis Mental Health Team +44 (0)1227 812 215
Medway Active Recovery Service (drugs and alcohol) +44 (0)1634 820 390
Mental Health Matters Helpline +44 (0)800 107 0160
Mind Helpline (for mental health information) +44 (0)300 123 3393
Nightline +44 (0)207 631 0101
Out of hours Mental Health Crisis Line +44 (0)300 222 0123
Rape Crisis +44 (0)800 458 2818
Samaritans 116 123

You can find information on other services, such as hospitals, GPs and dentists in the Rochester local information guide.

Contact Us

Canterbury
Email: advicecant@uca.ac.uk 
Tel: +44 (0) 1227 817 307

Epsom
Email: adviceeps@uca.ac.uk 
Tel: +44 (0) 1372 202441

Farnham
Email: advicefarn@uca.ac.uk 
Tel: +44 (0) 1252 892612

Rochester
Email: adviceroch@uca.ac.uk 
Tel: +44 (0) 1634 888644