Counselling Services – COVID19 update
The Counselling Services is currently working to University and government guidelines and are offering remote appointments by telephone, MS Teams, Zoom and e-counselling (email). We are currently unable to see students face to face.
If you are wishing to access the Counselling Service, please take time to read the information on this webpage and then download the Counselling Request and Agreement form to request an assessment and email the form to firstname.lastname@example.org.
Limits of support available to students based overseas
Please be aware that we cannot provide remote counselling to students based overseas for legal and regulatory reasons. We can provide up to two wellbeing support sessions to help you identify local support in the country you are living.
There are wellbeing resources available to you as a student. You have access our two free student Wellbeing Tools which can enable you to proactively look after and maintain your health and wellbeing: myWellbeing and Togetherall.
The Student Space is a new online digital platform from Student Minds to make it easier for you to find the support that you need during the coronavirus pandemic. It provides dedicated support services to students by phone, text and online as well as access to information and tools to help you.
If you need urgent mental health support, please contact your GP/doctor for and ask for an emergency telephone appointment, or call NHS 111. In an emergency, call 999 or go to your nearest hospital’s Accident & Emergency Department (A&E). You can find more information on our Medical Emergency page.
It can be helpful at any stage of your university life for you to explore, understand and find strategies for issues impacting on your academic work, social life or even your sense of general wellbeing.
You may find counselling useful when dealing with: anxiety and stress, low mood or depression, relationship issues, family difficulties, sexual and gender identity, low self-esteem, bereavement and social difficulties.
Please note, students at Maidstone Studios can access support through Rochester, and Royal School of Needlework (RSN) students can access support through either Epsom or Farnham.
The UCA Counselling Service can be contacted directly via email, or through the Gateway in the Library on each campus.
Sometimes it is appropriate for us to refer students to other sources for specialist help, either internally (for example welfare or disability support) or to outside agencies (such as your GP/doctor).
For more information about how the Counselling Service works, please read the Counselling Information Sheet and the E-Counselling Overview. To request an assessment for counselling, please complete the Counselling Request Form.
We will contact you as soon as we can. However, we are not a crisis service. This means we are unable to offer immediate support at any time it is needed.
If you need urgent mental health support, please contact your GP/doctor, or call NHS 111. In an emergency, call 999 or go to your nearest hospital’s Accident & Emergency Department (A&E). You can find more information on our Medical Emergency page.
If you are seeking immediate emotional support, you may wish to consider contacting the Samaritans.
Academic Services provide a range of advice and support services which require our staff to work with personal and sensitive information that you may share with us.