Passwords

Password Problems For Staff

My password has expired

If you are a member of staff and your password has expired then call the IT Service Desk and they can change it for you.

IT Service Desk
ext. 8799
Tel: (01634) 888799
email: itservicedesk@ucreative.ac.uk


 

 

Why does my password expire every 90 days?

From June 2010 staff should be prompted to change their password every 90 days as opposed to the previous policy of 45 days. This is as a result of an internal review with research into common practice in the HE sector and a recommendation that was accepted by the IS Board. In addition, students will be advised to change their password every 90 days but this will only be enforced yearly.

The system remembers up to 24 passwords, so please bear that in mind when changing your password.


 

 

I am a sessional staff member and my password has expired

If you are a sessional member of staff and your password has expired please call the IT Service Desk and they can change it for you. You can also call from home using the direct number.

IT Service Desk
ext. 8799
Tel: (01634) 888799
email: itservicedesk@ucreative.ac.uk


 

 

I work from home and my password has expired

When you work from home you do not get a count down to alert you that your password is about to expire.

If you are a member of staff and your password has expired please call the IT Service Desk and they can change it for you. You can also call from home using the direct number.

IT Service Desk
ext. 8799
Tel: (01634) 888799
email: itservicedesk@ucreative.ac.uk


 

 

I have forgotten my password

If you are a member of staff and you have forgotten your password please contact the IT Service Desk and they can change it for you.

IT Service Desk
ext. 8799
Tel: (01634) 888799
email: itservicedesk@ucreative.ac.uk


 

 

I cannot access myUCA

New and sessional members of staff need to be given access to myUCA, this is normally done by HR informing Learning & Teaching to add them to the system. However, there may be exception to the rule - if this is the case and your ucreative username and password does not give you access to myUCA, please emailmycoursehelp@ucreative.ac.uk giving details of your problem.

Please see myUCA & myCourse for more information.
 

 

I want to change my password (not expired)

If your password has not yet expired you can change it yourself by following one of the options below:

Via Outlook webmail from home (Both Mac and PC):

  • There are two ways that you can do this. The first is that you can log into Outlook web access for Outlook webmail from the main website, click on the Options box which is normally on the bottom left hand side of your email, and then scroll down on the right hand side until you get to the change password button. You will need to enter your old password, and then your new one. Please note that the system remembers up to 24 previous passwords, so please make sure that you put in something completely different. It also has to be a minimum of seven characters. Once your password has been changed, you will need to use this the next time that you login.
  • The second way of changing your password (mac only) is to go to System Preferences (usually on the desktop or under the apple menu at the top right hand corner) then click on Accounts, then change password. The above rules apply regarding length of password etc.

Alternative method on a computer whilst on campus on a PC:

  • If you are already logged in and just want to change your password, then press CTRL ALT DELETE this will bring you up with a screen similar to the login screen. You should see a 'change password' button. Click on this, and you will be asked to put in your old password and your new one, then you will be asked to confirm it. Just remember that when you shutdown at the end of the day, you will need to login with your new password the following day or when you next log out and back in again 
  • Your password has to be a minimum of seven characters and is better if it contains a mixture of numbers and letters to make it more secure.
  • Your password will expire every 90 days, so you will need to change it when prompted, to something different than you had before.

On a Mac

When your password is due to expire (every 90 days) you should be prompted to change it if you are logged into our network. If you have the UCA logo on your desktop, you should see a countdown to your password change on there.

You will not be prompted if the following applies:

  • You are using your own machine via wireless
  • If you are working from home
  • It is always best to change your password via a staff machine that is connected to the network via a cable. This means that the password will update on the web as well as your machine.


 

 

Keeping my password memorable and secure

Never give your password to anybody

Hackers have gained access to accounts on many university computers throughout the world. A person with unauthorised access to your account can send email in your name, browse the Web, corrupt your files, delete or modify important information, or eat up your resources. In addition, hackers often run programs that put a heavy burden on the university's computing network, degrading service for all users.


Protect your UCA Password

It is against UCA's IT Use Policy to share your username and password with someone else. Therefore please remember the following:

  • Do not give your username and password to anyone under any circumstances, even if they are a close friend or member of your family. Please also note that IT Services will NEVER ask you for these details
  • Do not let others use your account, even if you log them in.
  • If you enter your username and password into a UCA website, be sure you exit all open Web browsers when you are finished.
  • Do not walk away from a computer (for instance in a studio or library) until you are certain that you have logged off.

Beware of Common Traps

  • Any emails from official looking bodies (e.g. banks) asking you to disclose your password.
  • Any emails from an IT helpdesk asking you to disclose your password.
  • Do not write your username and password in a place where others could find them.
  • Be sure no one is watching when you enter your username and password.
  • If you are asked for your details (by email, in person, etc) you should refuse to give them and contact the IT Service Desk.

Do not share your ucreative password inadvertently
If you think you have inadvertently given your details out, please change your password NOW or contact IT Service Desk so that they can change it for you.


Tips for choosing a secure Password

  • make it easy to remember - but not easily guessed by someone else!
  • make it at least 7 characters - the longer your password, the safer it is.
  • include a number and/or capital letter

An example of a good password is Roverloves2run as it includes an uppercase and numeric character as well as being long.


REMEMBER TO BE VIGILANT - See UCA's IT Use Policy (pdf) for more information