myUCA & Learning Technology


Frequently Asked Questions about myUCA

Please contact if you cannot find the information you require.

I am unable to log into myUCA

Are you a new staff member or sessional staff?

New Staff
You will need a ucreative network account first which has to be requested by
your line manager.

New members of staff need to be given access to myUCA. This is normally done by HR informing Learning & Teaching to add them to the system. However, there may an exception to the rule - if this is the case and your ucreative username and password does not give you access to myUCA, please email: to get access to the course/unit on which they teach in myUCA - once they have a ucreative network account.

Sessional Staff
You will need a ucreative network account first which has to be requested by your line manager.
Course Leaders and Unit Leaders should also advise sessional staff to email: to get access to the unit on which they teach in myUCA - once they have a ucreative network account.

My password isn't working, what should I do?

• Your web browser may remember your old password – especially if you told the browser to remember it. Therefore, always ensure you use your current password to access myUCA.

• Make sure you do not have CAPS lock selected and that you enter your username in lowercase. It could also be that your password has expired.

If you have forgotten your password or it has expired, please contact the Computer Helpdesk at

internal ext. 8799
direct dial: (01634) 888799

Can I access myUCA from home?

Yes. All you need is a web browser and access to the Internet. Go to: and enter your ucreative username and password as normal.

Can I access myUCA with a MAC?

Yes. Your Mac will need access to the Internet and you will need a web browser installed such as Firefox or Safari.

How can I see who is enrolled on my unit, course or community?

  • Select the unit/course/community on which you wish to find out who is enrolled
  • Scroll down to the 'Course Management' tools
  • Click on 'Users and Groups' and then click 'Users'
  • On this page you can search to see who is enrolled. Because everyone is enrolled to myUCA using their ucreative email addresses you can choose to search by 'Email' and 'Contains' (these options are available as menus) Then type 'ucreative' and click on 'Go'
  • You will then be presented with a list of users that have been enrolled to the unit, course or community

NB: If any of your students are not enrolled to your unit and you would like them to be, please DO NOT ENROL STUDENTS YOURSELF, see the FAQ below for an explanation. Alternatively, please ask to enrol students

Can I enrol my students to the correct unit?

If students are enrolled manually onto myUCA they will automatically be removed by the system when it is trying to process its next update. Therefore myUCA and myCourse are not able to enrol students to the correct units manually.

The correct process to rectify this issue is to contact your college office, who will then enrol the student through SITS, that in turn will automatically update myUCA.

How can I be enrolled on a course or unit?

You will need to complete a myUCA Enrolment Form and submit it to: 

I cannot see any units

If you cannot see any units or courses in myUCA, this will usually mean you are not enrolled on any.

To get enrolled, you should complete a myUCA Enrolment Form and sent it to: so that you can begin communicating with your students and uploading materials and resources as soon as possible.

What's the difference between the Course area and the Unit area?

The course area on myUCA is a central place where all stages can access. Content in this area should contain the following:

  • Announcements
  • Timetables
  • Programme Specification
  • Course Handbook
  • Course Resources (pdfs & weblinks)
  • Course Team Details
  • Faculty Librarian Details

The unit area on myUCA only deals with content specific to the unit. 

Why are some images not visible on students' learning journals / blogs?

The myUCA server can only process a certain amount of information at a given time, and if there are numerous students uploading large files simultaneously some files may not upload successfully. Asking students to compress their images prior to uploading using 72ppi allows images to load much more quickly and can resolve the problem of images not appearing.

A further solution is to ask your Learning Technologist to add a filesize-limiter to the unit. This enables you to specify the maximum size of file that can be uploaded.

How can I check if students are using the course or unit areas?

Go to the Control Panel > Performance Dashboard, this will bring a table up listing all the students, the date they last accessed the course, how many days ago it was and their participation levels in the discussion board.