Book your transport
For NEW International students starting at a course at UCA in January 2020, we are offering an airport pick-up service. This is only available to students arriving in the UK on the 3 and 4 of January 2020.
We will also send you an email with the instruction on how to book your airport pick-up transport and you have to make sure that you send the information back to us before the deadline of the 15 December.
Alternatively, please copy the below details into an email, complete the information and send it to: firstname.lastname@example.org before the 15 December to make sure we have enough time to arrange for your transport.
Student ID :
Flight name and number:
Arrival time : (please state am or pm)
Arrival terminal :
Your accommodation address:
Your contact number :
Your Email :
Depending on numbers, we might book a taxi for you, we will send the details that you provide to us to the taxi compnay so that the taxi driver can check your flight details and pick you up around 45 mins after your flight landed to give you time for immigration and luggage collections, he will be waiting in front of the arrival gate and holding a sign with your name.
When we have confirmed your transport with the taxi company, we will send you the taxi company contact details, so you can contact them on the day if necessary.
Please also note that there might be limited space for luggage, so we advise do not bring more than 2 pieces of luggage and 1 handbag.
If you have any questions about it you can contact the International Student Support team at email@example.com.
Further information about our Airport pick-up service
Who is entitled to use the airport pick-up service?
All new international students on undergraduate, postgraduate, pathways (International Foundation and Graduate Diploma) and Further Education courses.
How much would a taxi cost if I did not book in advance?
Taxis can sometimes cost up to double our airport pick-up service price, if you take them from the airport without a reservation. Therefore, if you are planning to travel by taxi to your campus, it is recommended to reserve before arriving at the airport.
Never get into an unmarked car claiming to be a taxi outside an airport. These vehicles may not be licensed, may not have been checked out by the authorities and may not be safe. They are also more likely to overcharge you.
What do I do if my flight details change after booking?
Email firstname.lastname@example.org and inform us of the change. Please include your student number in your email.
When will the taxi driver meet me at Arrivals?
The driver will meet you at Arrivals Hall 45 minutes after your plane lands. If the driver has not arrived to meet you at this time, they have probably been delayed in traffic around the airport. Please wait another 20 minutes and then call the taxi company so they can update you on where the taxi driver is.
What if my flight is delayed?
Your taxi representative will check your arrival time and will be there to meet you 45 minutes after you land, even if your flight is delayed.
What if I am delayed in Customs?
Don't worry! The taxi driverwill wait for you in the Arrivals Hall at the airport. If you are delayed in Customs, please call the taxi company directly.
What do I do if I get lost, or if I can't find my taxi representative?
Contact the taxi company, or go to help desk at the airport so they can call-out to the taxi driver.
If I arrive at night or early in the morning, can I still use the service?
Yes you can, but we do recommend that you try and arrive between 9am and 5pm, so you can get to your campus during normal working hours.
How long will it take to get to my campus (approximately)?
Airport pick-up service
Heathrow to UCA Farnham
Heathrow to UCA Epsom
Heathrow to UCA Canterbury
Heathrow to UCA Rochester
Gatwick to UCA Farnham
Gatwick to UCA Epsom
Gatwick to UCA Canterbury
Gatwick to UCA Rochester
Can I bring my parents or relatives?
Yes you can. The taxi company will provide a standard four-seater taxi. However, you are responsible for making sure there is enough space in the taxi for passengers and baggage. If you are travelling with more than one person or have large amounts of luggage, there may not be enough space and you will have to book and pay for an additional taxi yourself.
When is the best time for me to arrive?
We would recommend that you choose a flight which allows you to arrive on your new campus after 9am and before 5pm on weekdays, as there will be more accommodation staff available to help you during these times. Keys can be collected at any time but there will be fewer staff to help you out of office hours.
Will someone be waiting for me on campus?
Yes. When you book the airport pick-up service we can estimate your arrival time and tell our accommodation team when to expect you. They will then arrange your accommodation arrival time accordingly. However, if you do arrive after 5pm and before 9am, one of our student wardens or security personel will show you to your accommodation.
Do I have to use the airport pick-up service?
No, but we strongly recommend that you do. If you are making your own way to your campus you will need to inform the accommodation office of your expected arrival time, so we can ensure there will be someone waiting for you to take you to your accommodation.
You can email us with general questions during office hours, 9am to 5pm. Send your emails to email@example.com
Terms and conditions
These are the terms and conditions for using our airport pick-up service:
- By booking the airport pick-up service you are agreeing to UCA's and the taxi company terms and conditions.
- Please turn on your mobile telephone when you enter the terminal building at the airport. You will need to provide us and taxi company with this telephone number when booking.
- If you are delayed in Customs, you should call the taxi company directly. If you are delayed for a long time in Customs, and you have not notified us, our representative may leave the airport without you.
- If you are travelling with a guest, you do not have to pay extra but you must make sure that one taxi is large enough for all passengers and luggage. If an additional taxi is required for your guests or luggage, you will need to book and pay for it yourself at the airport.
- Under no circumstances should you leave the airport other than with your taxi representative, as this will incur additional charges.
- If you wish to cancel a booking before your arrival date you should email firstname.lastname@example.org as soon as possible.
- Please let the taxi company know that you are a UCA student to be eligible for a fixed rate. If you cancel or decide not to use the taxi service after booking and do not inform the taxi company, you may still need to pay the fee.
- The student is responsible for any cancellations or booking delays. The University is not responsible for any costs.