Airport pick-up service

We understand that travelling on your own to another country can be scary and we want to make your journey as simple and stress-free as possible.

All new international and EU students have the opportunity to book the free airport pick-up service we recommend.

If you reserve this, an international ambassador will meet you at arrivals hall at the airport, and take you directly to your campus accommodation.

Below is useful information about how the airport pick-up service works for your chosen course.

Programmes starting September 2019

  • Book your place

    For all new international and EU students, the Airport Pick-Up service is FREE of charge but you do need to book your place so we can arrange the service for you.  

    The service is only available on the designated weekend of September as follows: 

    Heathrow Airport (No pick-up at Gatwick airport) 

    Terminal 3 only 
    Saturday, September 21:
    9:00am, 13:00pm, 18:00pm, 22:00pm (Farnham campus and Epsom campus)
    11:00am, 16:00pm, 22:00pm (Rochester campus and Canterbury campus)

    Sunday, September 22:
    9:00am, 13:00pm, 18:00pm, 22:00pm (Farnham campus and Epsom campus)
    11:00am, 16:00pm, 22:00pm (Rochester campus and Canterbury campus)

    One of our international ambassadors will meet you at Heathrow Terminal 3 with a UCA sign inside the arrivals hall. 

    Please allow a minimum of 90 minutes after your arrival at the airport and the pick-up time slot in case of any flight delays and clearing immigration. 

    All booking has to be done through the UCA store.

    Please follow the link below to register and book your airport pick-up for September 2019. 

    Book your place now

    You can email airportpickup@uca.ac.uk for more information or if you have problem, this email are not for booking. 

  • Arriving outside the designated dates

    The airport pick-up coach service is free of charge for all new international and EU students on the designated dates and time only. If you arrive outside the set dates and time, you will need to make your own way at your own expense.

    We do recommend to use a reliable taxi company and you can book in advance by contacting them directly. Please make sure you include all the following information when you book the taxi:

    Full name:
    UCA Student number:
    Phone number:
    Email address:
    Departure city:
    Flight number:
    Arrival airport:
    Arrival Terminal:
    Time of arrival (HH:MM):
    Please provide the address of the final destination: 

    You will be met by your taxi representative at the arrival lounge 90 minutes after your flight if you book it in advance. If you cannot find a taxi representative, your first point of contact is the taxi company. Please ask the taxi company to send you a confirmation email. 

    Epsom campus
    Xpert cars
    Tel: +44 (0)1372 702000
    Email: info@xpertcars.co.uk

    Farnham campus
    Surrey cars Guildford Ltd
    Tel: +44(0)1483 449999
    Email: bookings@surreycarsguildford.com

    Canterbury and Rochester campus
    Tel: +44 (0)1622 222222
    Email: expresscabs@btconnect.com

    Please make sure you know where to collect your key to your accommodation. If you do not know what to do, please contact the accommodation office at the respective campus directly. 

  • Frequently asked questions

    How much does it cost?
    The airport pick-up coach service is free of charge for new international and EU students only. 

    Who is entitled to use the service?
    All new international and EU students.

    What do I do if my flight details change after booking?
    Email airportpickup@uca.ac.uk and inform us of the change. Please include your student number in your email. 

    What if my flight is delayed?
    We regret to inform you that we will not be able to wait. The coach service will depart at the set time.

    What if I am delayed in Customs, I get lost or I can't find the driver?
    You will be given a contact detail of a reliable taxi company so that you can call and book a taxi. You will have to cover the cost of the taxi by your own means. You will also be given the number of the UCA airport pick-up Co-ordinator's emergency phone number in case of emergency. 

    If I arrive at night or early in the morning, can I still use the service?
    We will not be able to provide a free bus service for outside the designated dates and times. If you arrive outside the set dates and time, please arrange a transport on your own. Please refer to Arriving outside the designated dates section for more information where you will find a contact detail of a reliable taxi company so you can book a taxi in advance. Also please refer to travel information on how to reach each campus here

  • Terms and conditions

    These are the terms and conditions for using our Airport pick-up service:

    • By booking the airport pick-up service you are agreeing to UCA's terms and conditions.
    • Please turn on your mobile telephone when you enter the terminal building at the airport. You will need to provide us with this telephone number when booking.
    • If you are delayed a long time, you should call the UCA airport pick-up international ambassador (on the telephone number provided after booking). We will not be able to change the departure time: therefore please bear in mind that you may have to book your transfer on your own in case of any delay. 
    • If you cannot find a coach representative  at the designated meeting point, dates and time, you should call the UCA airport pick-up international ambassador (on the telephone number provided after booking).
    • Under no circumstances should you leave the airport other than with your UCA representative, as this will incur additional charges. 
    • If you wish to cancel a booking before your arrival date you should email airportpickup@uca.ac.uk as soon as possible. 

Any questions?

If you would like to know any further details about the Airport Pick-Up service please email: airportpickup@uca.ac.uk