Support for students

University life can come with stresses and worries – and this year there’s the pandemic to consider as well. So, it’s important you know what support is available to you, should you need it. Remember, if you ever need support please get in touch with your Programme Director or our Gateway team.

  • How will the University support me if I’m self-isolating?

    We will stay in close communication with students in self-isolation and provide support to access essential supplies, as required. This will include working with you to plan an optimal way to continue your learning.

    Our Students’ Union has set up a Mutual Aid scheme. This UCA volunteer network helps self-isolating students, primarily in private rented accommodation, to access essential supplies. Find out more at ucasu.com/mutual-aid 

    If you are in university accommodation, please visit our Accommodation page.

  • What is being put in place by UCA to support student mental health?

    We can offer emotional and wellbeing support to you remotely (by telephone, MS Teams, Zoom and email).  Our team are experienced qualified practitioners and will help you to find your own solutions to resolve or cope with your current situation.

    Our counselling service continues to work online with students who may be struggling with emotional, wellbeing and mental health issues – if you wish to receive support or just want to find out more, visit our Counselling Services page, where you can fill out a form to apply for help if you feel you need it.

    We have a new well-being app, MyWellbeing to enable you to proactively manage your wellbeing once you’ve signed up to the service.  Running alongside, we have a new 24-hour mental health support community platform, TogetherAll, which is monitored by trained professionals. 

     

     

  • What external support and advice is there for students?

    If you have general questions about being a student during these unprecedented times, the government has specific advice for students.

    The Student Space is a new platform aimed at helping to make it easier for you to find the support that you need during the coronavirus pandemic. It provides dedicated support services to students by phone, text and online as well as access to information and tools to help you through the challenges of COVID19.

    These are also helpful links:

  • What financial support is available to me should I be struggling because of the pandemic?

    We understand that as a student, you may be facing financial difficulties because of the pandemic. 

    The University has a number of financial assistance funds which can support you if you’re experiencing financial difficulties beyond your control and you can demonstrate a clear financial need. You can find details and an application form on the following webpages:

  • Can I get a refund on tuition fees?

    UCA is working hard to offer you a holistic learning experience, and course-specific COVID-19 guidance has been shared with students, so you have the information about how your course will be taught, and what may happen in the event of future further restrictions being put in place.

    Our terms and conditions of enrolment permit us to make changes to course delivery to abide by changes in the law and other regulatory requirements or guidance. While the present need to take these steps is beyond our reasonable control, the University is nonetheless committed to taking all reasonable steps to mitigate the impact on our students.

    If you are not satisfied with our response to COVID-19 or to your concerns about how it will affect you personally, you can make a complaint using our Complaints Procedure (PDF).